At LuvOnFire Candle Company, we are deeply committed to providing a seamless and enjoyable customer experience from the moment you place your order. We understand that ordering online should be easy, convenient, and enjoyable, so we go above and beyond to ensure every step of the process reflects our dedication to quality and customer care. Your satisfaction is our priority, and we’re here to support you at every stage of your LuvOnFire experience. Thank you for trusting us to bring a touch of luxury and love into your home.
Our Commitment to You:
Personalized Service: Each order is carefully handcrafted with love and attention to detail, ensuring that your candle arrives with the quality you expect.
Fast & Efficient Processing: We strive to process and ship orders as quickly as possible so that you can enjoy your LuvOnFire candles without delay.
Secure Packaging: To protect our luxurious candles, we use high-quality, eco-friendly packaging designed to keep your items safe and secure during transit.
FAQ
How do I apply my discount code?
If a discount code was obtained through a special promotion, input it during checkout to apply the discount.
How do I extend the life of your candles?
Let the entire surface layer melts on the first burn. Trim your wicks after each burn.
How long does order processing take?
Processing typically takes 5-6 business days.
What happens after shipping?
While we do everything in our power to ensure a smooth delivery, please understand that once your package leaves our hands, it’s in the care of the shipping carrier. Unfortunately, factors such as transit delays, weather conditions, or handling by the carrier are beyond our control. However, we are always here to assist you with any shipping concerns and will work diligently to resolve any issues that may arise.
Do you offer international shipping?
At this time we do not, however we look forward to offering international shipping in the future.
What Happens After Shipping?
While we do everything in our power to ensure a smooth delivery, please understand that once your package leaves our hands, it’s in the care of the shipping carrier. Unfortunately, factors such as transit delays, weather conditions, or handling by the carrier are beyond our control. However, we are always here to assist you with any shipping concerns and will work diligently to resolve any issues that may arise.